At JDDAMA ECOM OPC PRIVATE LIMITED, we aim to deliver authentic handicraft products to our customers in a safe and timely manner. Please read our Shipping Policy carefully to understand how orders are processed and delivered.

1. Shipping Locations

  • We currently ship across India.
  • International shipping may be introduced in the future and will be communicated on our website.

2. Order Processing Time

  • Orders are processed within 1–3 business days after successful payment.
  • Orders placed on Sundays or public holidays will be processed on the next working day.
  • Customized or made-to-order handicraft items may require additional processing time.

3. Shipping Charges

  • Shipping charges, if applicable, will be clearly displayed at checkout.
  • Shipping charges may vary based on product size, weight, and delivery location.
  • Any promotional free-shipping offers will be mentioned on the website.

4. Estimated Delivery Time

  • Standard delivery time is 5–10 business days, depending on the customer’s location.
  • Delivery timelines are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.

5. Shipping Partners

  • We use reliable third-party courier and logistics partners to ensure safe delivery.
  • Tracking details will be shared via SMS or email once the order is shipped.

6. Order Tracking

  • Customers can track their orders using the tracking link provided after dispatch.
  • If tracking information is unavailable or not updated, please contact us for assistance.

7. Delayed or Lost Shipments

  • While we strive to deliver orders on time, we are not responsible for delays caused by courier partners, natural calamities, strikes, or government restrictions.
  • In case of lost shipments, we will coordinate with the courier partner and provide a suitable resolution as per our internal review.

8. Incorrect Address or Failed Delivery

  • Customers are responsible for providing accurate and complete shipping details.
  • Orders returned due to incorrect address, incomplete details, or unavailability of the recipient may incur additional re-shipping charges.

9. Damaged Packages

  • If the package appears damaged at the time of delivery, please do not accept the shipment and inform us immediately.
  • If damage is discovered after delivery, notify us within 48 hours with photographic or video evidence.

10. Contact Information

For shipping-related queries, please contact:

JDDAMA ECOM OPC PRIVATE LIMITED
📍 Ganesh Mahal Complex, Shop No 2, First Floor, Medavakkam Main Road,
Madipakkam Koot Road, Chennai – 600091
📧 Email: jddamaservices@gmail.com
📞 Mobile: 8690555174