At JDDAMA ECOM OPC PRIVATE LIMITED, customer satisfaction is important to us. Since we deal in handcrafted items, we request you to read our Refund and Return Policy carefully before placing an order.

1. Eligibility for Returns

We accept returns or replacements only under the following conditions:

  • The product is damaged, defective, or incorrect at the time of delivery
  • The issue is reported within 48 hours of receiving the product

📸 Customers must provide clear photos or videos as proof of damage or defect.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products damaged due to misuse, mishandling, or normal wear and tear
  • Minor color, size, or design variations due to the handmade nature of handicraft products
  • Customized, personalized, or made-to-order items
  • Products returned without original packaging and tags

3. Return Process

To initiate a return, please contact us with the following details:

  • Order ID
  • Description of the issue
  • Supporting photos or videos

📧 Email: jddamaservices@gmail.com
📞 Mobile: 8690555174

Our team will review your request and respond within 2–3 working days.

4. Refund Policy

  • Once the return is approved and the product is received and inspected, refunds will be processed.
  • Refunds will be credited to the original payment method used during purchase.
  • Refund processing may take 7–10 business days, depending on your bank or payment provider.

5. Replacement Policy

  • If eligible, we may offer a replacement instead of a refund, subject to product availability.
  • Replacement products will be shipped after approval of the return request.

6. Shipping Charges

  • Shipping charges are non-refundable, unless the return is due to our error (wrong or damaged product).
  • In some cases, return shipping may be arranged by us; otherwise, customers may need to ship the product back as instructed.

7. Cancellation Policy

  • Orders can be canceled only before shipment.
  • Once the order has been shipped, cancellation requests will not be accepted.

8. Important Notes for Handicraft Products

  • Our products are handcrafted; slight imperfections, variations in color, texture, or size are natural and part of the product’s uniqueness.
  • Such variations are not considered defects and do not qualify for return or refund.

9. Contact Information

For any questions related to refunds or returns, please contact:

JDDAMA ECOM OPC PRIVATE LIMITED
📍 Ganesh Mahal Complex, Shop No 2, First Floor, Medavakkam Main Road,
Madipakkam Koot Road, Chennai – 600091
📧 Email: jddamaservices@gmail.com
📞 Mobile: 8690555174